Digital Voice is our new home phone service for the next generation and beyond. Delivered through your broadband connection, it gives you an improved service and crystal-clear calls.
Digital Voice
Here are some answers to help you
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What is Digital Voice and how can I get it? -
Moving to Digital Voice If you're moving to Digital Voice, you'll be upgraded to a new broadband-based home phone connection. Find out more about the switchover and your new equipment.
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How to set up your service An easy step-by-step guide to setting up your Digital Voice service with video and written steps.
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Essential Digital Voice Phone Support information for the BT Essential Digital Voice phone: a downloadable user guide, and who to contact for support.
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Advanced Digital Voice Phone Support information for the BT Advanced Digital Voice Phone, including a downloadable user guide.
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About the Motorola FW500 Hybrid phone This phone can work alongside your Digital Voice Handsets or any other landline phones that you might still use.
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Set up a Battery Back Up This article is for customers setting up and using a Battery Back Up. This can power your BT Smart Hub and Openreach modem so you can still make essential calls using the Digital Voice service.
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Set up and use a Digital Voice Adapter This article explains how to set up and use a Digital Voice Adapter for your Digital Voice service. The adapter enables you to set up your handset wherever it suits you best in your home.
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Using calling features How to manage Digital Voice calling features such as Voicemail, BT Call Protect, Call Display, Call Waiting, and more, with video and written help.
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Will my service work in a power cut? Your Hub needs power to make calls with Digital Voice. If your area has power cuts, you can buy a battery back-up unit (BBU) to maintain your service.
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Voicemail for Digital Voice How to set up, use and manage voicemail on BT's Digital Voice service.
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Call Protect for Digital Voice The Digital Voice service comes with Call Protect, which detects and blocks spam and fraud calls, without blocking your important calls.
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Call Waiting for Digital Voice Call Waiting alerts you when other callers are trying to reach you. You'll hear a discreet beep when someone's trying to get through to you while you're on the phone.
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Call Diversion for Digital Voice Call Diversion lets you divert your calls to almost any phone, including your mobile. Call Diversion can also divert calls while your phone line is in use.
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Withholding your phone number Withholding your telephone number means that it won’t be available to the person you’re calling, here are the steps to follow for a temporary or permanent solution.
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Migrating contacts As a Digital Voice customer, your phone contacts are stored on your hub. So, if you're getting a new hub, you'll need to back up your contacts and restore them onto your new hub.
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Problems with my service This page has quick links to answers to the most common problems you may have with the Digital Voice service. These problems include making and receiving calls, or problems with your phone or extensions.
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Problems with my burglar alarm or health pendant If your alarm displays an error after transitioning to the Digital Voice service, please get in touch with your alarm provider.
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Problems with my calls This article will help you resolve issues with calls on your Digital Voice service with step-by-step advice for the most common problems.
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Problems with my handset This article addresses issues with your Digital Voice handset and provides some simple solutions.