Roam Like Home lets you use your mobile abroad in 47 destinations without paying extra roaming charges. Instead when you’re roaming.......
Roam Like Home lets you use your UK allowances when you travel to selected countries. Instead, when you’re roaming in our Roam Like Home zones, you can use your mobile plan allowance to use data, make calls and send texts back to the UK and to the 47 destinations. You can also receive calls and texts for free when you’re roaming in these zones.
You can benefit from Roam Like Home in the following countries at no extra cost:
| Roaming | Countries included |
|---|---|
| Zone 1a | Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal (including Azores and Madeira), Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City |
| Zone 1b | Canary Islands, French Guiana, Gibraltar, Guadeloupe, Guernsey, Iceland, Jersey, Liechtenstein, Martinique, Mayotte, Norway, Reunion, Saint Barthelemy, Saint Martin, San Marino, Switzerland |
Before using Roam Like Home, make sure roaming is enabled on your account and phone. To check your roaming is switched on, go to your settings on My Mobile.
What is included in Roam Like Home:
- Calls and texts (SMS) back to UK landlines and mobiles from Roam Like Home countries.
- Calls and texts (SMS) to landlines and mobiles in the same Roam Like Home country as you're roaming in.
- Calls and texts (SMS) to landlines and mobiles from any Roam Like Home country to another Roam Like Home country, excluding anything made from the UK.
- Data usage.
- Once your allowance is used up, we will charge any further Roam Like Home events at UK at out-of-plan rates until the allowance renews.
- Calls and texts received while roaming are free.
- Calls to 150, 151 and 154 are free.
- Calls to numbers starting 0800, 0808, 0500 are free.
- Calls to 1571 are free.
Fair Use Policy
If your plan includes 50GB or more, we may apply a surcharge if you use more than 15GB while roaming in one billing period.
What's not included
You’ll be charged standard rates for:
- calls and texts from the UK to any overseas country
- calls and texts from Roam Like Home destinations to countries outside the Roam Like Home zones
- UK service numbers (084, 087, 09, 118)
- calls to UK personal numbers (070)
- picture messages (MMS)
- broadband Backup free data
Important:
If you roam in Northern Cyprus, your phone may connect to a Turkish network. Turkey isn’t a Roam Like Home country, so roaming charges will apply.
For full details, check the Price Guide.
The My BT app is an easy way to keep track of what you're using and see how much data, minutes and texts you've got left in your plan. The usage bars on the app will show Roam Like Home usage.
You can also view your recent usage through My BT. You'll see any charges for roamed usage in the Roaming section of your bill.
If you go over your allowance, we will charge you the UK out-of-plan rates. We will send you a notification alert if you exceed 80% of your usage allowance, and another when you have reached your usage allowance. If you want to increase your allowance for when you're roaming, you can either:
- upgrade your mobile plan to get a bigger allowance
- or boost your allowance with our BT Mobile UK add-ons
You should only need to buy an add-on when you're about to exceed the allowance on your UK mobile plan.
It's best to refer to our Price guide >
If you're in a Roam Like Home country and connected to that country’s network you can benefit from Roam Like Home. If you're on a cruise ship at sea your mobile may connect to a maritime satellite service. If that’s the case you will get charged at Roaming zone 9 rates.
To avoid maritime roaming charges we recommend that you wait until you've landed and connected to the land network, which means if it’s in a Roam Like Home country and connected to that country’s network you can benefit from Roam Like Home.
Some cruise companies have a mobile network on the ship which connects to an overseas network. So effectively the cruise ship acts as a node for that country’s network. For example the cruise ship's network could be connected to the USA network and any roaming charges made using it will be shown on the bill as roamed events from the USA and charged as such.
You can find out more about call charges abroad in our Price guide >