BT Mobile help

What do you need help with?

• Get started

  Everything you need to know about BT Mobile. From delivery and payment to keeping your phone number and activating your new SIM.

• Manage service

  Get help with your mobile plan, your monthly bill, add-ons to extend your plan and more.

• Fix a problem

  Fix problems with your BT Mobile. We've got help for SIM problems, getting a PIN or PUK code, using your phone abroad, understanding charges and more.

• Mobile coverage checker

  Use our coverage checker to check network coverage in your area, including 4G and 5G availability.

• Roaming

  Get advice on preparing to travel with your mobile, costs when abroad and what to do if you're having issues.