Common BT Mail error messages and how to resolve them

This was introduced as a security measure to help protect customers who regularly use Wi-Fi and potentially unsecured networks to access their email.

Resolve this by logging out and then logging back in again.

If an email address isn't used for 90 days or more, it'll be suspended. This is a warning message that we're about to do that.

Email addresses not reactivated will be closed, and all your messages, contacts, and your calendar will be deleted. Once deleted, you won't be able to recover this data.

To stop this from happening, all you need to do is log into your email account.

You'll see this when BT Mail is trying to load data from the servers but isn't getting a response.

It doesn't necessarily indicate a problem, but sometimes it's due to local network connectivity. Try the following:

• Check your broadband's connection and speed.
• Restart your computer or device and power cycle your hub.
• Close your browser, log out and back in.
• Clear your cookies and cache.

If you've tried to fix this and you're still getting problems, get in touch with us.

You'll see this when there's a temporary problem with the BT Mail service. Please try again later.

Check for updates on any known issues on the service status page.

You'll see this when you're:

• Attempting to read the contents of a folder.
• Reading the account settings.
• BT Mail is trying to load the folders under a selected account.

This can happen because the folders haven't fully loaded.

Resolve this by logging out and then logging back in again.

If you've tried to fix this and you're still getting problems, get in touch with us.

You may sometimes see this message if BT Mail has not been able to load your account details correctly.

Resolve this by logging out and then logging back in again.

If you've tried to fix this and you're still getting problems, get in touch with us.

This can happen when you're trying to send an email and there's a network problem at the time. Often, it's when you're sending a message that you've previously created and saved to your draft folder.

Close your browser session, log out, then log back in.

If you've tried to fix this and you're still getting problems, get in touch with us.

You'll sometimes see this error when you're trying to save or import a message.

Resolve this by logging out and then logging back in again.

If you've tried to fix this and you're still getting problems, get in touch with us.

This message can often appear when you're;

• Marking the selected message as spam (the selected message is moved to the spam folder).
• Moving the selected messages to a new folder either by drag and drop or otherwise.
• Attempting to view the source of a message.
• Sometimes, when viewing a message in conversation view.

Resolve this by logging out and then logging back in again.

If you've tried to fix this and you're still getting problems, get in touch with us.

You'll see this error for various reasons, but generally, it takes too long to complete an action, so the server times out the request.

For example:

• Reading or displaying a message.
• Adding an attachment to a message.
• Replying or forwarding a message.
• Editing a draft message.
• Moving, adding or re-naming a folder.

Resolve this by logging out and then logging back in again.

Another reason to see this error is when the service is failing to connect.

If you've tried to fix this and you're still getting problems, get in touch with us.

BT Mail has failed to load correctly.

Resolve this by logging out and then logging back in again.

If you've tried to fix this and you're still getting problems, get in touch with us.

You'll only see this when using the calendar feature of BT Mail. Resolve this by logging out and then logging back in again.

If you've tried to fix this and you're still getting problems, get in touch with us.