Email help

Find out about the three types of BT email products: Basic, Standard and Premium email have different features. Access your email through My BT.

Check the OS requirements for using the BT Email app for your device, set it up and enjoy easy access to your emails.

Get help logging in to My BT and your BT email account, along with tips on resolving common login issues.

Learn about the optional free email service that comes with broadband from BT.

If you do not already have a BT email address, you’ll no longer be able to create one; this option was withdrawn on 26th October 2022. If you already have a BT email address, you can continue to create up to 11 additional email addresses.

Find out what BT internet email settings you need to use your mobile device with BT Email

A BT ID is the username and password you need to manage all your BT services online. Read this article to find out how to create and manage one.

This article covers how to delete or gift an email account linked to your own.

This article explains how to keep your BT Email account active and what may happen if you don't use it regularly.

Log in with your email address to then reset your password

If you can't send or receive emails, here are some simple tips to help you sort the problem out.

Inbox full of junk? How to deal with spam and other unwanted emails, including how BT's spam filters work and how to use features like blocking senders.

Learn how to identify and protect yourself from spam, phishing, and spoofing emails with BT's expert guidance. Discover tips to secure your inbox, recognise online scams, and keep your personal information safe.

Learn about phishing email scams and how to protect yourself.