This article covers how to manage, update, and restore the settings and software for the BT 4G Home Hub.
How to backup and restore settings of your BT 4G Home Hub
To backup your current hub settings:
- connect the Hub to your computer via a cable or WiFi
- open a web browser and type http://192.168.1.1/ into the address bar then press Enter
- from the homepage, select Change your BT 4G Home Hub SSID and password
- enter your username and password, then select Log In
- select Device then Device Management
- select Backup & Restore
- select Backup and wait while the device saves your current settings to your computer
- note: by default, the settings file will be saved to the Downloads folder on your hard drive
- the BT 4G Home Hub’s current settings will now have been saved
To restore a saved configuration:
- connect the BT 4G Home Hub to your computer via a cable or WiFi
- open a web browser and type http://192.168.1.1/ into the address bar then press Enter
- from the home page, select Change your BT 4G Home Hub SSID and password
- enter your username and password, then select Log In
- select Device
- select Device Management
- select Backup & Restore
- select Browse
- navigate to the saved configuration file, then select Open
- select Restore
- select Restore to confirm
- your hub settings have now been restored
How do I find my hub number?
Make sure the Hub is connected to your device, then:
- open a web browser and type http://192.168.1.1/ into the address bar then press Enter
- select Log In to access settings
- enter the username and password - the default username and password is admin
- select System then Device Information
- you'll see the number associated with the SIM in your hub
Change your WiFi network name
This is how you change the WiFi network name on your hub and set it up as a WiFi hotspot:
- connect the hub to your computer via a cable or WiFi connection
- launch a web browser and in the address bar type http://192.168.1.1/ then click the magnifying glass icon or press Enter
- from the homepage, select Change your BT 4G Home Hub SSID and password
- enter your username and password, then select Log In
- select the SSID field under the required frequency 2.4GHz or 5GHz
- enter the network name
- select the Security dropdown and select the security type, for example WPA2
- select the WiFi Key field and enter the password
- select Apply and if prompted, select OK
The WiFi network name has been changed and the BT 4G Home Hub has been set up as a WiFi hotspot, so you can access the internet wirelessly from your devices.
Change the WiFi channel
If you want to avoid interference from neighbouring networks, you can change the WiFi channel on your hub:
- connect your Hub to your computer via a cable or WiFi connection
- launch a web browser and in the address bar type http://192.168.1.1/ then press Enter
- select LOG IN HERE to access settings
- enter your username and password, then select Log In
- select WLAN then Advanced Settings
- select the Channel dropdown then select the channel and select Apply
Just so you know, most WiFi routers in the UK use channels 1, 6 and 11 as these are the default channels for 2.4GHz WiFi networks. We recommend trying these channels first, before any others.
Forgotten the hub’s WiFi details?
Don’t worry, you can find your default WiFi details at the back of your hub. If you still can't connect, you may have to do a full reset - see below; this resets the hub back to its default settings.
A full reset will delete your personal configuration settings on your Hub. It'll also restore the web-based management settings to their default values.
How to do a Full Reset of your hub
- turn the hub so the bottom of it is facing upwards
- using a paperclip or pen, press and hold the Reset button for about five seconds
- the hub will restart automatically - any changes you’ve made will be reset to factory settings
Update the software for your hub
Keeping your software up to date can help protect against viruses and hackers. To update the software:
- connect your BT 4G Home Hub to your computer via a cable or WiFi
- open a web browser and type http://192.168.1.1/ into the address bar then press Enter
- select LOG IN HERE to access settings
- enter your username and password, then select Log In
- select Device Settings
- select Online Updates then Check for Updates
- the latest software version will then be displayed and be available for download
- the software update has now been completed
Clear your statistics / use data
- connect your Hub to your computer via a cable or WiFi
- open a web browser and type http://192.168.1.1/ into the address bar then press Enter
- select LOG IN HERE to access settings
- enter your username and password, then click Log In
- select Statistics then Clear History
- select OK to clear history