Learn about broadband, how it works, different connection types and speeds, and how to get the best internet experience for your home.
Broadband help
What do you need help with?
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About broadband -
Getting set up Find out everything you need to know about getting BT Broadband set up, with information about Complete Wi-Fi, BT Halo and installation.
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Manage your broadband service Help and support to make the best of your BT broadband services.
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Fix a problem Find fixes for a range of broadband problems, including raising a fault to run a test on your connection. We'll send an engineer if our tests find you need one.
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Full Fibre (Fibre to the Home) Discover how to get set up with BT Full Fibre Broadband; find out what the lights on your Openreach modem and hub mean; and get help with common problems, including slow speeds, WiFi performance, and how to check your wiring.
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Order and upgrade Find out how to upgrade your broadband or check on your order for new BT Broadband.
Go back to: Help and support