Back

Problems with email

Here are some answers to help you

  • I've got a "failed delivery message". What does this mean?

    If you’ve received a ‘failed delivery’ message after sending an email, it means your message couldn’t reach its destination. These notifications explain why the delivery failed and what you can do next. This article will help you understand what these messages mean and how to fix the problem.

  • Can I move my BT Email address to another account?

    You can transfer a BT Email address to another account under certain circumstances. This article explains when it’s possible, what you need to do, and what happens when you move a Basic or Premium email address.

  • BT Email Error 522

    Seeing an error 522 when using BT Email? This usually means you’re on an insecure or untrusted connection. Here’s what the error means and the steps you can take to keep your account safe.

  • BT Mail Error 530

    Getting error 530 when sending email? Learn what it means and how to fix it by enabling SMTP authentication in your email client settings.

  • BT Email Error 550

    Getting BT Email error 0x800ccc79 or 550? Find out what these errors mean and how to fix them by enabling SMTP authentication in your email client settings.

  • BT Mail Error 500

    This is a message from the BT Mail server. Usually, it's only about a temporary problem. If you see the message, try what you were doing again.

Go back to: What can we help with?