General

Here are some answers to help you

• Problems logging in to the EE TV App and online player

  Here's some handy guidance if you're having problems getting logged into the EE TV app or web player.

• Problem using the YouView app or failed recordings

  Here's some handy guidance if the YouView app is not working in the way it should.

• Buffering and bad picture quality

  Improve your connection for smoother streaming. Get tips for Wi-Fi and mobile data, including boosting signal strength, reducing bandwidth use, and switching to Ethernet for better performance.