Quick links to get help with Cyber Threat Protect, Web Threat Protect and using Call Protect with Home Phone, using parental controls and Wi-Fi access controls.
Security help
What do you need help with?
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Security products -
Two‑factor authentication Secure your BT account with two-step authentication. Learn how it works, why it protects you, and how to set it up in a few simple steps.
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Information on scams Quick links to find out if an email from BT is genuine, how to complain about nuisance calls and texts, information to help protect you from scams, and how to report a scam.
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Report abuse and phishing Find out how to report abuse or phishing so you can help us protect other users. We want all our customers to have a positive online experience, but unfortunately, some people misuse our network.
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Security advice Quick links to help you create strong passwords and keep them secure, and create and manage your online usernames and passwords.
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Help removing malware Our Security, Trust and Safety team may have contacted you by letter after detecting malware on the broadband connection. This page explains what malware is, how to remove it, and what to do next.
More about: BT online security
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